It is important to make an apology if you committed a mistake especially if you run a business. Just for instance delayed or damage customer order. Of course, to stay a good business relationship to your customer, it is necessary to write an apology letter. An apology means that you care
The following are some guidelines and tips on writing an apology letter.
- State that you are sorry such as “I’m sorry,” “I apologize,” “I regret”
- Make your apology without conditions so don’t divide responsibility.
- Don’t blame anyone else such as your secretary, your clerk, or your team leader
- Be responsible for the situation and accept the blame
- Offer remedies if necessary
- Go over what happened to reflect your understanding
- Ask the forgiveness of the reader before closing the final paragraph
Click here for sample of apology letter
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