Special Claims Letter

More serious situations sometimes arise, such as those which have to do with controversial issues, repeated and irritating mistakes, or considerable sums of money. In these instances, longer, more detailed, and more emphatic letters are necessary.

Paragraph contents:

1. A definite and specific exposition of what is wrong.
2. An explanation of the inconvenience or loss that has resulted.
3. An effort to motivate favorable action – an appeal to pride, fairness or loss of business.
4. A statement of what the writer wants done, and an appeal for prompt action.

Click Here for Sample Claims Letter