More serious situations sometimes arise, such as those which have to do with controversial issues, repeated and irritating mistakes, or considerable sums of money. In these instances, longer, more detailed, and more emphatic letters are necessary.
Paragraph contents:
1. A definite and specific exposition of what is wrong.
2. An explanation of the inconvenience or loss that has resulted.
3. An effort to motivate favorable action – an appeal to pride, fairness or loss of business.
4. A statement of what the writer wants done, and an appeal for prompt action.
Click Here for Sample Claims Letter
Showing posts with label claim letter. Show all posts
Showing posts with label claim letter. Show all posts
Wednesday, October 29, 2008
Tuesday, July 29, 2008
Complaint Letter
Complaint letter or claim letter is written when you are not satisfied with the product or service you have purchased. Your purpose of writing a complaint letter is to replace or exchange of a product purchased, completion of the promised service, adjustment of the bill or money refunded.
A simple phone call or email messages sometimes not enough to get results. So, you must know how to write an effective complaint letter. A writer must identify a definite purpose and outcome that you want to achieve, and indicate those ideas clearly in the letter of complaint.
A letter of complaint should contain the following information.
- State the nature of complain
- Give the history of the transaction citing previous correspondence on the transaction
- Be exact on dates, sum of money, quantities and figures
- Indicate adjustment expected
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