Complaint letter or claim letter is written when you are not satisfied with the product or service you have purchased. Your purpose of writing a complaint letter is to replace or exchange of a product purchased, completion of the promised service, adjustment of the bill or money refunded.
A simple phone call or email messages sometimes not enough to get results. So, you must know how to write an effective complaint letter. A writer must identify a definite purpose and outcome that you want to achieve, and indicate those ideas clearly in the letter of complaint.
A letter of complaint should contain the following information.
- State the nature of complain
- Give the history of the transaction citing previous correspondence on the transaction
- Be exact on dates, sum of money, quantities and figures
- Indicate adjustment expected
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